Shipping policy

SHIPPING POLICY

Standard orders are processed within 1–3 business days, excluding weekends and holidays. Express orders are handed to the carrier by the next business day. Processing time is separate from shipping transit time.

For eligible domestic orders, Standard shipping is $8, with free Standard shipping on orders of $150 or more after discounts, before tax. Estimated transit time is 1–5 business days after shipment.

Express shipping is $15, with estimated transit time of 1–2 business days after shipment. Delivery dates shown at checkout are estimates, not guaranteed arrival dates.

Free local delivery is available for eligible addresses within our 20-mile delivery radius on orders of $50 or more after discounts, before tax. Available delivery options are shown at checkout.

TRACKING AND DELIVERY

When your order ships, you will receive tracking information using the email address or phone number provided at checkout.

Once the shipping carrier accepts the package, delivery times are controlled by the carrier. Bula’s Shop is not responsible for carrier delays, weather delays, or an incorrect shipping address entered by the customer.

HOT-WEATHER SHIPPING

Candles and wax melts can soften or melt when exposed to excessive heat. Please track your delivery and bring the package indoors as soon as possible.

Bula’s Shop is not responsible for products damaged after delivery because they were left outdoors, inside a mailbox, or in another hot location.

DAMAGED PACKAGES

If your order arrives damaged, defective, or incorrect, contact us within 7 days. Include your order number and clear photographs of the product and shipping package.