Return Policy Overview

RETURN AND REFUND POLICY

All sales are final. Due to the nature of our handcrafted candles, wax melts, diffusers, and scented products, we do not accept returns, exchanges, or refunds.

Once an order has been delivered, we cannot verify whether it has been used, altered, improperly stored, or otherwise compromised.

DAMAGED OR INCORRECT ORDERS

Please inspect your order immediately after delivery. If it arrives damaged, defective, or incorrect, contact us within 7 days.

Include your name, order number, a description of the problem, and clear photographs of the product and shipping package.

After reviewing the information, we may provide a replacement for an eligible damaged, defective, or incorrect product. Refunds will not be provided.

PRODUCT CARE

Bula’s Shop is not responsible for damage caused after delivery, improper use, failure to follow product-care instructions, improper storage, or products left in excessive heat.

To report a problem with an order, please use the Contact Us page on bulasshop.com.